21st Century Insurance (Official Website) was founded in 1959 by Louis W. Foster. Originally, the company was called 20th Century Insurance. The company is a subsidiary of Farmers Insurance. It mainly provides auto and car insurance to the people in California, where its headquarters is located.

Despite being a very old a reputable company, the recent experience of people with the 21st century Insurance has been very poor. The customer dissatisfaction especially grew after the takeover by Farmers Insurance back in 2009. While having a big brand behind gave the 21st-century insurance financial strength and credibility, after some years, their service quality deteriorated. Right now, the company operates in Woodland Hills, California, under a toggle brand.

Headquarters: 21st Century Insurance, 3 Beaver Valley Road, 4th Floor, Wilmington, DE 19803

As of July 2024, 21st Century Insurance no longer gives online quotes directly. They operate via Toggle, a sister company of 21st Century Insurance. You can get a quote from their website or by calling 1-855-864-1530.

To cancel an existing policy, you need to send a Fax or Email to the 21st century Insurance Company with the cancellation letter(they do not get cancellation requests on call). However, you can cancel a new policy before it goes into effect by calling 21st Century at 1-800-241-1188.

Auto Insurance Coverage Options of 21st Century Insurance

21st century Insurance has several insurance coverage options for auto and car insurance. Their standard insurance coverage includes –

• Liability Insurance for bodily injury and property damage to others if you’re at fault.
• Collision Coverage for the damage to your vehicle from a collision, regardless of whose fault it is.
• Comprehensive Coverage for protection against non-collision incidents(theft, vandalism, natural disasters, intentional harm, etc)
• Uninsured/Underinsured Motorist Coverage to cover your car if you’re in an accident with a driver who does not have auto insurance.
• Roadside assistance coverage with no extra cost
• Upto $75 coverage on service call for roadside assistance.
• Special coverage for classic and antique car collectors.

Because the 21st century has a connection with other companies and is part of Farmers Insurance, they also provide insurance in other niches, like renters, motorcycle, ATV, etc.

21st Century Insurance Pricing and Rates

In terms of pricing and cost, the 21st century Insurance falls in the average to cheap category. It can cost you anywhere from $951 to $6,812, with an average cost of $3,020. A full auto coverage can cost you around $2,503/year. Their cost is expensive than average for full auto coverage.

Discounts

The company also gives a discount for various cases. Here are some noteworthy discount options available. 21st Century Insurance gives two kinds of discounts on auto insurance –

1. Driver Discount
   1. Good Driver Discount – More than 20% discount to people who have not had any accidents in the past three years.
   2. Superior Driver Discount – 10%-20% discount to drivers with a great, safe driving record.
   3. Good Student Discount – Given to students above 25 who maintain a B or above grade. The discount given to such students is 15%.
   4. Mature Discount – People who are more than 55 years old get 2% average discount.(Applicable for liability coverage only)
2. Vehicle Discount
   1. Multi-Car Discount – People with Multiple Cars or Drivers in the same policy can get a variable discount.
   2. Anti-Theft Discount – An average 15% discount is available for vehicles with advanced anti-theft systems.

Please note that there is no discount limit; you can get all the applicable discounts in 21st century insurance.

21st Century Insurance – How to Submit a Claim

Right after the accident, the First step is to use the Farmers Insurance company’s HelpPoint Claim Services to contact an auto insurance claims representative. Here you have two cases: either only your vehicle is involved in an accident, or another vehicle is also involved.

If it’s just your vehicle, an expert will assess the damage and prepare a report estimating the damage to your vehicle. If another vehicle is also involved, an additional investigation will be launched with the help of law enforcement to determine the cause of the incident and the party at fault.

Your job is to immediately call the HelpPoint Claim Services after ensuring the safety of the passenger in your car. HelpPoint® Claim Services is available in English at 1-800-435-7764, en Español 1-877-732-5266, and for the hearing impaired at 1-888-891-1660. Most claims are reviewed and resolved within 7-15 working days after the accident.

You should always keep these contact numbers and information by your side if you are using the 21st Century Insurance –

• Auto Sales (Quotes): 1-800-807-9458
• Policy Service: 1-800-241-1188
• Claims Department: 1-888-244-6163 (24/7)
• Customer Service: 1-877-401-8181
• Toggle Customer Service: 1-855-864-1530 (Weekdays 9 am-10 pm ET, Saturdays 10 am-9 pm ET)

The company also has an Online Portal for paperless customer service, payment, policy changes, and other services. You can access their payment portal via this link.

What do people say about 21st Century Insurance – Reddit, Yelp, Trustpilot Insight

Now for the most important part, what do the people think of this company? How are their reviews on Reddit, Yelp, Trustpilot, and other trusted platforms?

The overall ratings of the 21st Century Insurance are very poor. They have the following ratings on popular platforms –

• Yelp: 1.2 stars (97 reviews)
• PissedConsumer: 1.7 stars (52 customer reviews)
• Trusted Choice: 2 out of 5 stars
• WalletHub: 2.1/5 rating

This is not a good sign for any company. Based on our research, the biggest issue people talked about was the customer service and the availability of agents. Many people complained about having problems connecting to agents and customer services while filing claims, trying to change their policy, or trying to pay their bills.

According to them, the average hold time is about 30 minutes, which is a lot. While the reviews before 2017 were good, after 2017 their service quality declined. Apart from that, factual information is that the company had suddenly switched to Toogle Insurance without any prior warnings, pissing off many loyal customers.

However, I should also mention that many long-time customers have also praised the company for their service. Some say that their premium have gone down with time, while others appreciate the company agents and service providers.

Reddit users give a mixed review of the platform. While some policyholders appreciate the company policy and straightforward claim process, others show negative views about their billing, customer service, and transactions. Reviews from very old forums and websites show that the 21st Century Insurance was considered average compared to other insurance companies.

Pros and Cons

Conclusion

The 21st Century Insurance does not have a good overall rating or reviews for its policy. While the company has some good perks, discounts, and competitive pricing(in some areas), it lacks customer service. Furthermore, they no longer sell any new policies and only operate in California.

I will recommend this company to existing California policyholders with clean driving records who value low rates over customer service quality, but if you are a new customer who prioritizes customer service and flexible plans, then there are better alternatives of 21st Century Insurance, such as –

• State Farm
• GEICO
• Progressive
• Allstate
• AAA
• Toggle (21st Century’s sister company)